Shipping Policy
Effective date: 2 August 2026
1. About Flashbuy
Flashbuy is a multi-vendor online marketplace operated by Multi Junction Technologies ("Flashbuy", "we", "us" or "our"). Independent third-party sellers offer products through the platform and may fulfil their own orders. Flashbuy provides the marketplace, checkout, order-management and customer-support tools used to coordinate delivery.
2. Delivery area
Unless a different destination is specifically offered during checkout, Flashbuy orders are delivered within the Republic of South Africa. Delivery availability depends on the delivery address, the seller, the product and the courier service available for that order.
Some products or locations may not qualify for delivery. We will show the available shipping method and charge before the customer completes checkout.
3. Shipping charges
Shipping charges are calculated during checkout and may depend on:
- the seller fulfilling the product;
- the delivery address or shipping zone;
- the number of shipments required;
- the weight, dimensions and type of product;
- the selected delivery method; and
- any active free-shipping promotion.
The shipping amount displayed in the final checkout summary is the amount applicable to that order. A free-delivery offer applies only when the checkout summary expressly shows that delivery is free. Promotional thresholds and exclusions may change between campaigns.
4. Multi-seller orders
Products in one customer order may be supplied by different sellers. A multi-seller order may therefore:
- be split into separate seller orders or parcels;
- be dispatched on different dates;
- arrive at different times; and
- have shipping calculated separately for each seller shipment.
The checkout summary will show the total shipping charge before payment.
5. Processing and dispatch
The product page may show an estimated dispatch period. This is the time normally required by the seller to prepare the product for courier collection and is not the same as the final delivery date.
Processing starts after Flashbuy confirms the order and, where applicable, successful payment. Orders placed on weekends or South African public holidays may begin processing on the next business day.
If a product becomes unavailable, cannot be dispatched within a reasonable period or cannot be delivered to the selected address, Flashbuy or the seller will contact the customer and provide the options available under the order terms and applicable law.
6. Delivery estimates
Any dispatch or delivery date shown on a product page, during checkout, in an email or in order tracking is an estimate unless Flashbuy expressly confirms a fixed delivery date.
Delivery time may be affected by the seller's handling time, courier capacity, the delivery area, public holidays, severe weather, road closures, address problems, security restrictions or other events outside reasonable control. Flashbuy will not use these circumstances to remove any right the customer has under applicable law.
7. Delivery address and contact details
Customers must provide a complete and accurate delivery address, postal code, recipient name, mobile number and any access instructions required by the courier.
If an address must be corrected, the customer should contact Flashbuy as soon as possible. An address cannot always be changed after a seller has dispatched the parcel. A material address change may require cancellation and a new order, subject to the order status and applicable law.
Flashbuy and delivery partners will use the supplied contact details to coordinate delivery and provide order updates.
8. Tracking and order status
Where tracking is available, the customer can follow the order from the Flashbuy account area or through the tracking information supplied by Flashbuy or the courier. Tracking events can take time to update after collection or transfer between courier facilities.
Customers should contact Flashbuy if tracking has not updated for an unusual period or the estimated delivery window has passed.
9. Receiving a delivery
The customer or an authorised person should be available at the delivery address to receive the parcel. The courier may request the recipient's name, signature, one-time delivery code or other reasonable proof of delivery.
Before accepting the parcel, the recipient should check for obvious external damage or signs of tampering. Any concern should be recorded with the courier where possible and reported to Flashbuy as soon as reasonably practical.
Goods remain at the responsible supplier's risk until delivery is accepted, subject to applicable law.
10. Failed delivery attempts
If nobody is available, the courier may contact the customer, leave delivery instructions, attempt delivery again or return the parcel to the seller or delivery facility.
Where delivery fails because the address or contact information supplied by the customer was materially incorrect, access was unavailable, or the customer unreasonably refused delivery, a reasonable redelivery charge may apply where permitted by law. Any charge will be communicated before redelivery is arranged.
11. Missing, damaged or incorrect deliveries
If an order is marked delivered but has not been received, or if a parcel is damaged, incomplete or incorrect, the customer should report it promptly through the Flashbuy account return/support process or by contacting support.
Flashbuy will coordinate with the seller and courier to investigate. Available remedies will depend on the circumstances, the product, the outcome of the investigation and the customer's rights under applicable South African law.
12. Delays and cancellation
If Flashbuy or a seller cannot fulfil an order, or if delivery is materially delayed, the customer will be informed and may be offered a revised delivery estimate, replacement, cancellation or refund as appropriate and as required by applicable law.
Cancellation requests should be submitted as early as possible. An order may no longer be cancellable once it has been dispatched, but the customer's return and statutory rights remain unaffected.
13. Returns
Shipping related to a return, exchange or refund is governed by the Flashbuy Returns Policy and applicable law. Customers can start an eligible return from their Flashbuy account or contact support for assistance.
14. Contact
Flashbuy is operated by Multi Junction Technologies.
For shipping assistance, contact:
- Email: support@flashbuy.co.za
- Telephone: 087 550 5167
- Website: https://flashbuy.co.za/contact-us
Please include the Flashbuy order number when asking about a delivery. Do not send passwords, card details or one-time passwords by email.
15. Changes to this policy
Flashbuy may update this policy to reflect changes to delivery services, marketplace operations or legal requirements. The version published on the Flashbuy website at the time of an order will apply to that order unless applicable law requires otherwise.