Returns & Refunds Policy

Effective date: 2 August 2026

Platform operator: Multi Junction Technologies ("Multi Junction", "we", "us" or "our")

Marketplace: Flashbuy

Flashbuy is a multi-vendor marketplace operated by Multi Junction Technologies. Products are offered by independent sellers. This policy explains how a customer may request a return, replacement, repair or refund through Flashbuy. It does not reduce any right a customer has under South African law, including the Consumer Protection Act, 2008 (CPA). Where the law gives a customer a stronger right, the law applies.

1. Start a return request

Use the return option in your Flashbuy account or contact Flashbuy Support with your order number, the item concerned and a short description of the issue. For an item that is damaged, faulty, incorrect or incomplete, please include clear photographs or video where reasonably possible. This helps us investigate quickly; it is not intended to remove your legal rights.

Do not send an item back before Flashbuy or the seller provides return instructions. A return may need to go to the seller, a collection point or a courier collection address.

2. Our 30-day marketplace return window

Subject to the exclusions below, you may request a return within 30 days after delivery if:

- the item is damaged, faulty, incorrect, incomplete or different from its listing;

- you received the wrong item; or

- you have changed your mind and the item is eligible for a change-of-mind return.

For change-of-mind returns, the item should be unused, in resalable condition, and returned with its original packaging, manuals, accessories, free gifts and proof of purchase where supplied. Please take reasonable care of the item while it is in your possession.

We assess each request fairly. We may decline a change-of-mind return where an item has been used, installed, altered, damaged after delivery, or is missing material parts or packaging, provided this does not limit rights that the CPA gives you for defective, unsafe or misrepresented goods.

3. Faulty or defective goods

If goods fail to meet the CPA quality standard within six months of delivery, you may return them at the supplier's risk and expense and choose a repair, replacement or refund, as provided by the CPA. Flashbuy will coordinate the request with the responsible seller and keep you informed.

If a repaired item fails again, or a replacement item is also defective, you may have further remedies under the CPA. Nothing in this policy prevents you from exercising those rights.

An item is not ordinarily treated as defective where the problem is caused by normal wear and tear, accidental damage, misuse, incorrect installation, failure to follow care instructions, an electrical surge, corrosion, unauthorised repair or modification, or use outside the product's intended purpose. We will explain the inspection outcome if we rely on one of these reasons.

4. Items that may not be returned for change of mind

Some items cannot be returned for a change of mind once opened, used, personalised or delivered, where this is permitted by law. These can include:

- perishable goods, flowers, food and items with a short shelf life;

- sealed hygiene, health or personal-care items after the seal is broken;

- underwear or other intimate goods where hygiene prevents resale;

- customised or personalised products;

- digital products, software, licences or downloadable content once accessed, activated or downloaded;

- sealed audio, video, computer software or games once unsealed; and

- products expressly marked as non-returnable because of their nature.

This exclusion does not apply if the item is defective, damaged, incorrect or materially different from its description, or where the law otherwise gives you a right to return it.

5. Bundles, promotional items and data-bearing devices

If an item was sold as a pre-packaged bundle, return all bundle components unless we confirm that a partial return is acceptable. If a promotional gift was conditional on the purchase, it may also need to be returned or its disclosed value may be deducted where lawful.

Before returning a phone, computer, storage device, smart device or other item holding personal data, back up your data, remove accounts and passwords, and perform a factory reset where possible. Flashbuy and the seller are not responsible for personal data left on an eligible return, although we will handle returned goods reasonably and securely.

6. Return collection and costs

For a confirmed faulty, damaged, incorrect or incomplete item, the responsible seller or Flashbuy will arrange and pay for the appropriate return method.

For an eligible change-of-mind return, the customer may be responsible for return delivery costs and any reasonable handling charge that is permitted by law and clearly disclosed before it is applied. Original delivery charges are not normally refundable for a change-of-mind return unless required by law or stated otherwise at checkout.

Use the collection label or instructions provided. If a collection is arranged, please hand the parcel to the courier within the advised period. Keep proof of handover until the return is complete.

7. Inspection and resolution

Returns are checked by the seller or a qualified service provider. We will aim to update you promptly and may ask reasonable questions or evidence to verify the request. We will not apply a testing fee or reject a valid legal remedy merely because an inspection is required.

For an approved return, the available resolution may be a repair, replacement, refund, credit or another lawful remedy, depending on the reason for return and your rights under the CPA. We will explain the available option before completing the resolution. A refund is generally made to the original payment method; store credit is offered only if you choose it or where it is otherwise lawful.

Where a return is found not to qualify, we will explain why and arrange the item's return to you where appropriate. You remain responsible for return transport damage if you do not use the instructed return process or package the item reasonably.

8. Refund timing

Once a refund is approved, we will initiate it without undue delay. The time before funds appear can depend on the payment method and bank or payment provider. Any refund of a voucher, promotional credit or discount will be handled fairly and in line with the conditions that applied to it, without reducing statutory rights.

9. Marketplace roles and support

The seller is normally responsible for the goods it supplies. Multi Junction Technologies operates Flashbuy and coordinates return requests, customer communications and eligible refunds or remedies in accordance with this policy and applicable law. We may contact the seller, courier or payment provider to resolve a request.

For help, contact support@flashbuy.co.za or 087 550 5167 and quote your order number. Do not send card details, passwords or payment credentials by email.

10. Fair use and changes to this policy

We may investigate fraud, intentional misuse or repeated abusive return activity and take proportionate action that is lawful and fair. We will not use this section to deny a genuine legal remedy.

We may update this policy for future orders. The version published when you submit a return request will apply unless a change is required by law or gives you a better right.